Microsoft services down: Air India reroutes emails, IndiGo and Akasa warn passengers of support delays

What happened

A Microsoft service outage that began in North America on November 12 spread to Asia-Pacific, disrupting Microsoft 365, especially Exchange Online email and calendar services. Air India, IndiGo and Akasa Air warned passengers about customer-support delays; Air India said flights were unaffected and it had rerouted customer emails.

Confirmed

Global impact / market context

When email support tools fail, airlines can face slower responses to passenger questions, increasing service pressure even if flights continue normally. Air India’s temporary email switch may help preserve customer contact, while the outage’s broader reach also disrupted government systems in several countries.

Analyst inference

The report describes a service disruption, not a cyber attack, and says Microsoft was restoring server capacity with recovery expected to be gradual. It gives no outage duration, financial loss, share-price move or effect on airline revenue, so the scale of any business impact remains unclear.

Analyst inference

What to watch

1. Microsoft’s updates on restoring affected server capacity could indicate when Exchange Online email and related services return, easing disruption for airline support teams and other users. Analyst inference
2. Airline advisories and Air India’s email-routing update may show whether passengers can again reach support reliably, while the company says flight operations remain unaffected. Analyst inference
3. Further details on the outage’s duration or business costs would clarify whether the disruption was mainly a short-lived support problem or a broader operational expense. Analyst inference

Evidence

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