8x8 Earns Microsoft Certification to Simplify Global Calling with 8x8 Voice for Microsoft Teams

What happened

8x8 earned Microsoft certification for its session border controller technology used with both Direct Routing and Operator Connect for Microsoft Teams. The company says it operates this infrastructure itself, without a third-party provider, and offers Teams calling through one global contract, bill, and management experience, with services in over 50 countries.

Confirmed

Global impact / market context

Certification could make 8x8’s Teams calling easier to deploy and support its competitive pricing and partner economics, as the company claims. If customers adopt the service, simpler connections and fewer added infrastructure costs could help 8x8 win revenue and extend calling use across global businesses.

Analyst inference

The article describes fragmented carrier arrangements, middleware costs, and complex setup as obstacles to connecting outside calls to Teams. 8x8 presents its certified technology, carrier links, and services in over 50 countries as a bundled alternative, but gives no adoption, revenue, or cost figures.

Confirmed

What to watch

1. Look for customer uptake of 8x8 Teams calling through Direct Routing or Operator Connect; adoption would show whether certification and simpler setup translate into recurring service revenue. Analyst inference
2. Watch for evidence that 8x8’s self-operated infrastructure and direct carrier connections reduce delivery costs or support its claimed competitive pricing and partner economics. Analyst inference
3. The company says its calling service combines licensed public switched telephone network replacement services in over 50 countries with one global contract, bill, and management experience. Confirmed

Evidence

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