Nubank, Mercado Pago halt crypto transfers after external provider disruption

What happened

Nubank halted cryptocurrency deposits and withdrawals, while Mercado Pago blocked some transfers to external wallets and said deposits could be delayed. Both companies cited disruptions involving external providers, said customer funds remained secure, and reported that their other crypto products continued operating as usual.

Confirmed

Global impact / market context

The transfer limits can temporarily reduce customers’ ability to move crypto into or out of these platforms, potentially slowing transaction activity and related fee revenue. If the service disruptions persist, customers could shift activity elsewhere, while restoration depends on resolving provider issues.

Analyst inference

The article links the restrictions to external-provider disruptions, but does not establish whether both companies relied on the same provider. It also mentions a recent major crypto heist, without saying it caused these interruptions, so the incidents should not be conflated.

Analyst inference

What to watch

1. Watch for announcements that deposits, withdrawals, and external-wallet transfers have resumed, since restored access would remove the immediate constraint on customer transactions. Analyst inference
2. Look for either company to identify the provider or explain the disruption; that could clarify whether the issue was shared or specific to one service. Analyst inference
3. Check for changes in the companies’ statements about customer funds and other crypto products, which they said remained secure and operating normally. Confirmed

Evidence

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